Card/Operations Assistant
Card/Operations Assistant
Card/Operations Assistant
The Card/Operations Assistant will ensure accurate and prompt processing of transactions received electronically. A broad range of data processing tasks will be performed, and established procedures will be followed, in order to maintain accuracy in our posting, reconciliation, and reporting functions. The Operations Assistant will work in a team environment and will interact with other departments within the Credit Union on a daily basis.
Responsibilities
- Responsible for daily card processing, balancing & printing.
- Work with members and Member Service Representatives to resolve any member card issue, including but not limited to ATM/Credit/Debit Card discrepancies and disputes.
- Responsible for monitoring and acting on course of business card fraud situations, including but not limited to provisional credit, affidavits, card blocking and chargebacks.
- Resolve disputes and chargeback activity within required timeframes to reduce losses to members and Har-co
- Responsible for Remote Deposit Capture (RDC) processing and balancing
- Develop and maintain a complete and thorough understanding of electronic services including but not limited to online & mobile banking, bill pay, zelle, external transfers, etc…
- Process incoming and outgoing wire transfers.
- Research and provide assistance to other departments regarding back-office processes: affidavits, subpoenas, account research, check adjustments, etc
- Process ACH transactions including exceptions, returns, pre-notes, and notifications of change
- Process daily check clearing files
- Maintain a thorough understanding of compliance deposit operations
- Continuously improve skills by attending training seminars, webinars, and/or other formats
- Complete other duties as assigned by the Operations Manager
Qualifications
Required:
- Possess a High School Diploma
- Be available to work early mornings, late evenings, and some days that Har-co is closed
- Can multitask and pay attention to detail in a deadline-driven environment
- Work well with others
Preferred:
- Two years of experience in a financial institution
- Working knowledge of XP2 as well as Microsoft Word and Excel
Pay and Benefits: This is a full time in person position with a pay range of $16.50-$18.50 per hour with opportunities for overtime. Benefits include medical, dental, vision, life and AD&D insurance, voluntary short term disability insurance, 11 paid holidays, paid time off based on years of service, and a 401(k) plan with employer match available.
Please send your application and resume to:
- Har-co Credit Union
Attn: Human Resources
30 N Hickory Avenue
Bel Air, MD 21014 - or email to: dianew@harcocu.org
- or fax to: 410-803-2449
Attn: Human Resources
No phone calls please.
Har-co Credit Union is a federally insured credit union located in Bel Air, Maryland, with two additional branches in Abingdon and Aberdeen. Har-co is committed to providing a positive work environment for its employees and hiring the best to serve our members. Har-co always welcomes new applications and resumes to keep on file. Har-co Credit Union is an Equal Opportunity Employer